Thank you for bringing this to our attention. Our team is currently looking into supporting this feature. Please stay up-to-date on our latest driver releases here. You adjust the speed using a sliding scale which allows you to select any speed in between. The Diamondback Limited Edition uses an infrared sensor with a wavelength that is not visible to the naked eye. You would need night vision glasses to see it. Razer products are only available and supported in USB mode only.
My Razer mouse is out of warranty and is not working. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system.
If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue. How can I test my Razer Mouse to be sure that the buttons are assigned and working properly?
Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How do I clean and maintain my Razer Mouse for optimum performance?
Before attempting any type of cleaning on your mouse, please unplug it from your computer. Clean the mouse sensor: You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes before attempting to use it. Clean the body of your mouse: We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.
To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse. Protect your mouse feet: To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly. How does Razer measure the polling rate ultrapolling and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.
I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.
How do I set it? If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My mouse cursor is not moving. Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for 5 minutes and try the mouse again. Master Acceleration lets you assign the same sensitivity for both the X and Y axis.
Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys.
Mouse button presses are not programmable to macros. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.
This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time. How can I contact Razer? How can I modify or disassemble my Razer product? How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.
There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? Razer Diamondback Magma and Diamondback Chameleon, got them for review when I worked on a computer hardware review site around Both have been used constantly by myself and my brother all those years and still work now.
Both upgraded to Deathadder s last year though as there is a lack of current drivers for the Diamondback. Also have an original set of Razer Moray earphones that have been used a lot when travelling and have stood the test of time.
TheMallrat , May 6, I have my deathadder for 3 years now. Odesius , Jun 3, ParrotPinkurbanvoice , Jul 13, I have a Nabu that is still working, the material has peeled away.
My Pre-Ordered original Naga Epic has still lasted me for years. The only problem I seem to have had is with the cables.
I have had Razer replace the cables several times. Regrettably, I have had a few RMAs, namely with my headsets. It is always the headsets that I have problems with. Maybe I am too rough on them? I still have a naga from or so the left click broke but i managed to fix it replaced it with a Logitech G but got a Naga on Black Friday from Amazon in and been using it ever since. Last edited: Jul 14, Evilone , Jul 14, I still have the original Razer Blackwidow Ultimate, it works flawlessly I have beat it up more time than I can count and it still works like day one.
Foxman , Jul 14, Naga Had it for around a year, I carry it everywhere with me. It looks like I just bought it yesterday.
Blackwidow Chroma Stealth: I just recently got this around about 5 months ago and still holding up great! VividVioletboxhit , Jul 14, I seriously can't believe how well my Naga Epic has withstood the test of time. I wish Razer would sell the cable or the side panels online.
Drop the mouse and the sidepanel goes flying across the room lol. Nabu x wave 1. Bw and da chroma: only few months, time will tell. Still perfect! Zielarz , Jul 15, Everyone is saying how long there razer things have lasted. Don't get me wrong I love my razer naga epic mouse But the braided cables on them suck so bad. I bought a razer awhile back then the cable went bad so I paid Then the receiver went bad, so i bought a new naga mouse and used it for awhile and once again that cable keeps cutting in and out which is super unfortunate.
Now once again i am dropping Philmoeslim , Dec 19,
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