Any help is very much appreciated. Thanks in advance! These were Related to athrx. I would install the newest driver available. Yours is 3 years old. Sorry for the late reply. I've followed the instructions in the link. Please refer to the following files:. You can go to the manufacturer official websites to download the latest driver for your network adapter. I have no experience with driverscape so really cant help you with this.
You may have to experiment until you get one that works. Office Office Exchange Server. Not an IT pro? Windows Server TechCenter. Sign in. United States English.
When a computer running Windows boots, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated. An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what state the computer was in at the time just before the event occurred.
An event 41 can occur in the following scenarios:. When a Stop error occurs, the Stop error data is written in Event ID 41 as part of the additional event data. There may be the instances in which the Stop error code information cannot be written before the computer restarts or shuts down. Such instances are covered in scenario 3. Note The BugcheckCode data in the event is written in decimal format instead of a more typical hexadecimal format. Therefore, the decimal value should be converted to a hexadecimal value.
If the Stop error BugcheckCode entry in the event ID data is not zero, you should convert the BugcheckCode value from decimal to hexadecimal. Most documentation on Stop error codes references the code as a hexadecimal value instead of a decimal value. By itself, Event ID 41 might not contain sufficient information to explicitly define what occurred. Typically, you have to also consider what was occurring at the time of the unexpected shutdown for example, the power supply failed.
Use the information in this article to identify a troubleshooting approach that is appropriate for your circumstances:. When a computer shuts down or restarts because of a Stop error, Windows includes the Stop error data in Event ID 41 as part of the additional event data.
This information includes the Stop error code also called a bug check code , as shown in the following example:. Event ID 41 includes the bug check code in decimal format. Most documentation that describes bug check codes refers to the codes as hexadecimal values instead of decimal values. To convert decimal to hexadecimal, follow these steps:.
For example, 0x9F is typically documented as 0xf, and 0xA is documented as 0xA. In the case of the example event data in this article, "" converts to 0xf. After you identify the hexadecimal value, use the following references to continue troubleshooting:. Because this method of restarting the computer interferes with the Windows shutdown operation, we recommend that you use this method only if you have no alternative. For example, you might have to use this approach if your computer is not responding.
When you restart the computer by pressing and holding the power button, the computer logs an Event ID 41 that includes a non-zero value for the PowerButtonTimestamp entry. For help when troubleshooting an unresponsive computer, see Windows Help. Consider searching for assistance by using keywords such as "hang," "responding," or "blank screen.
In such cases, something prevents Windows from generating error codes or from writing error codes to disk. Something might block write access to the disk as in the case of an unresponsive computer or the computer might shut down too quickly to write the error codes or even detect an error. Event ID 41 is not recorded or the bug check code is zero. This behavior might indicate a power supply problem. If the power to a computer is interrupted, the computer might shut down without generating a Stop error.
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